Lumen Refund Policy

Version 2026-10-30.2

Lumen is operated by DailyMind LTD, a company registered in Cyprus under registration number HE 439959. This policy explains refunds for Lumen Pro (€9.99 per month, tax included).

Who refunds you

DailyMind LTD sells Lumen Pro; payments are processed by Stripe. We send any refund back to the card you paid with.

Withdrawing within 14 days

You can withdraw from Lumen Pro within 14 days of buying it, without giving a reason:

• in My workspace, use Withdraw from contract here next to Manage subscription, check your name, the contract and your email, and press Confirm withdrawal; or
• email support@lumen.observer.

We cancel your subscription straight away and email you a confirmation with the date and time of your withdrawal.

At checkout you ask us to start Lumen Pro straight away. So when you withdraw, you pay only for the days you had Pro, and the rest of the period’s price is refunded. Example: withdrawing on day 5 of a 30-day month refunds 25/30 of €9.99.

The refund is made without undue delay and no later than 14 days after we receive your withdrawal.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

• To DailyMind LTD, Kythiron 8, Apartment 204, Aglantzia, 2103 Nicosia, Cyprus, support@lumen.observer:
• I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: Lumen Pro subscription
• Ordered on:
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

Cancelling after 14 days

You can cancel at any time in My workspace (Manage subscription). Cancelling stops the next payment and keeps Pro until the end of the period you paid for. The current period isn’t refunded, except where the law or our Terms say otherwise (for example if we change Lumen in a way that removes a main Pro feature, or close your account for reasons other than a breach).

If Lumen Pro doesn’t work as described

Tell us at support@lumen.observer. You have the remedies the law gives consumers for digital services: we fix it, reduce the price, or end the contract and refund you.

Contact

DailyMind LTD Aglantzia, Kythiron 8, Apartment 204, Nicosia, 2103, Cyprus Registration number: HE 439959 · VAT: CY10439959M Email: support@lumen.observer · Phone: +357 9926 3665